Hey All, Podcast Rob here…
Allow me a moment to shake my fist at the sky…
Was coming home from work the other day, and decided to hop in one of my local drive-thrus to grab something to eat for dinner. Amazingly, there was no line, nor was there anyone behind me.
My order wasn’t anything overly large, nor was it custom or special. Regular order, right off the menu, not even a combo meal.
I pull up to the window where I wait for a few because the cashier is texting on their phone. They open the window, take my money, and then say “Pull in to spot #3”
“umm… why?”
“We’re going to bring your food out to you so we can clear the window”
“There’s… literally no one behind me…”
“Oh I know, but it resets our timer”
My brain, understanding….
“Ohhh.. so, it shows your boss and your company that you’re doing a good job”
They nod, “basically”
Me, smiling… “then you should do a good job. I’m good here thanks”
I then notice them glare, walk over to where there is a bag of food at.. Ill call it their ‘pick up table’ that has been SITTING THERE SINCE I PULLED UP TO THE WINDOW.. they grab it, walk back over, and shove the bag out the window at me.
Look, I get it, I hate being micromanaged too… but holy FUCK is this a peeve of mine, and it happens everywhere, and honestly, it annoys the hell out of me.
I understand people want to game a system they don’t believe is ‘fair’. Hell, I used to work retail where we had to call customers who gave us their information regarding a special order product we carried. We kept them in a lead book. We had to make 80 calls a week. Our book never had more than 18 names. Management’s solution? Call the customer, let it ring half a ring then immediately hang up and note “no answer”, and do that 3-4 days a week to the same customers just so we could fill out our log book. No mention to the higher-ups about how 80 was unreasonable. None of our stores had anywhere CLOSE to 80 leads a week, at any time. Ever. So yeah, I can see how, with deaf ears from above, you have to do what you can.
However….
There is one drive-thru place near where I live.. doesn’t matter if there’s no line, or a 10 car line… how small or big your order is… you pull up to the window, they’re handing you your food. It would be different if “it’s impossible for places to get orders to the window in 4 minutes!” were true.. but it’s not… so, while you’re gaming the system to your boss, you look like a shitass to everyone else…
Just me? Hit us in the socials and let us know!
-PCR
